What you pay for, and how refunds work.

AboutUsAgency, Inc., 169 Madison Ave STE 38501, New York, NY 10016. We are a content-removal and reputation agency — not a law firm, and nothing here or on the rate card is legal advice. Questions: support@aboutusagency.com.

The rate card carries only standard, clearly defined work where a flat price is honest: one narrow item, with its scope written down when AboutUs accepts the order. That’s it.

Anything broader or less certain — sensitive exposure, mixed scope, anything involving a minor, or news and court records — can not be paid for on the rate card. The eligibility check sends it to a private case review or a conversation with our team instead, so you’re never paying a flat fee for an uncertain outcome.

We review every paid order within 48 hours. If it's outside the rate-card scope, something we've determined we can't remove, or otherwise a case we can't accept, you're refunded in full before any work begins — or, if you prefer, we move you to a private consultation. We only put a case under the results-based refund once we've accepted it.

In other words: paying is not the same as us accepting the case. We look first. If it isn’t something this rate card should cover, you get your money back before AboutUs work starts — or, only if you ask, we move it to a private consultation instead.

This section covers the rate-card removal items listed below. It does not cover the $149 Digital Exposure Diagnostic (its own terms are at the end of this section), Reputation Continuity (section 06), or private-case work (section 04B), whose refund terms are written into your scope before any payment link is sent.

Once we accept your order, each item is measured against one written outcome label. If that label is not verified within the stated window, you get your money back to your original payment method — in full for single-item SKUs, or pro-rata per unverified reviewed URL where a SKU is priced per URL. We issue the refund within 5 business days; depending on your bank it can take a few more days to appear. Each item’s exact terms are below. One item works differently: for Search & Review Cleanup, what counts as done is a written result receipt, so its refund depends on that receipt, not on whether the item comes down.

Outcomes vary. Third parties make the final decision, and your written scope defines what counts as done and how refunds work.

Private-case work covers intimate-image, deepfake, and sextortion matters. We confirm fit first, then send you a written scope — what is included, the total, limits, delivery timing, and refund terms — before any payment link is sent. Prices are charged in U.S. dollars.

Refunds. Refund terms for private-case work, including Private Case Activation, are written into your scope before any payment link is sent. If we cannot accept the case after you pay, the payment is refunded before work begins. The results-based refund in section 04 covers rate-card removal items only; it does not automatically apply to these options.

Individually quoted work follows the refund terms in its written quote.

A refund promise with no limits isn’t honest — it’s a claim we couldn’t keep. The limits are set out here in advance, not sprung on you afterwards.

• –Re-posts by a third party after a successful removal are new items — they don't reopen a completed order. (Ongoing re-posts are what Reputation Continuity is for.)
• –Inaccurate or invalid information you provide — wrong URLs, false details — means we acted on what you gave us, so the refund doesn't apply to that item.
• –If we find before acceptance that an item cannot be removed, we decline it and refund it in full instead of taking it on.
• –Items already removed by the time we begin are refunded in full.

Reputation Continuity is a monthly subscription ($125 USD (≈ C$171) per keyword, per month, 3-keyword minimum). It is monitoring: keyword checks, monthly reporting, and alerts. It is not a removal promise; any item it finds that needs removal work is priced separately, as its own rate-card item or private case.

You’re billed on your signup date for the keyword count you choose, and again on that date each month until you cancel. Before each renewal we email you a reminder with the date and amount. You can cancel anytime — we email you a secure link to your billing portal — billing stops from the next cycle and monitoring keeps running through the period you’ve already paid for. You only ever pay for the month ahead, so there’s nothing to refund on cancellation.

We work from a minimal private summary and the public links (web addresses) or account names you send us. Where we need to confirm who you are or that you authorize us, we do it in your private case portal after payment; we do not accept documents or files. Documents added before we stopped accepting them stay in private, access-controlled storage only the authorized team can open, and are automatically deleted no later than 120 days after receipt, sooner on request (see our privacy policy). The intimate or sexual original stays on your own device and out of our forms, storage, email, chat, or payment. If you choose AboutUs local fingerprinting, your browser sends only the mathematical fingerprint value, media type, and byte size; it does not send the file, filename, or preview. A separate third-party hash tool receives its own hash under its terms, and AboutUs stores only a client-supplied case number when you link one. Give us accurate private context — the refund is measured against what you tell us, and wrong or invalid information voids it for the affected item (see section 05). Your case is handled confidentially and never re-exposed in our process.

Payments are processed by Stripe. Your card details go straight to Stripe and never touch our servers. Prices are charged in U.S. dollars; any CAD figures shown on the rate card are approximate references only. The amount you pay is set by us on the server from the rate card — we do not collect card details, private-account payments, or open-ended fees outside your written scope.

This service is for adults (18+) only. We work with adults (18+) only. If intimate images of someone under 18 are involved, report it immediately to Cybertip.ca — Canada's national tipline, operated by the Canadian Centre for Child Protection — at cybertip.ca/en/report, and contact your local police. Youth seeking removal of their own images can use needhelpnow.ca. Do not send the content to anyone — including us. We never accept payment for anything involving a minor — it is never a commercial matter here or anywhere.

We update these terms when our practices change and revise the date and version number above; material changes are noted prominently. The terms in force are the ones posted here at the time you pay. When you pay by card on this site, you first tick a box to agree to these terms, and the version number above is saved with your payment record. Questions or refund requests: support@aboutusagency.com · AboutUsAgency, Inc..

THIS PAGE IS OUR ENGAGEMENT TERMS, NOT LEGAL ADVICE.