Online reputation defence. Content removalin Australia.

No. You pay before paid work starts, and the refund terms depend on what you buy. For most removal items on our rate card, each accepted item has a written outcome; if that outcome is not verified within the stated window, you are refunded — in full for a single item, or for each unverified URL where the item is priced per URL (see Terms, section 04). Search & Review Cleanup works differently: what counts as done is a written result receipt, so its refund is not tied to whether the item comes down. The $149 Exposure Diagnostic and the $495 Private Case Activation are written deliverables, not removal work, so they are not refunded based on removal results. For private-case work, if we can’t take your case you don’t pay or you get a full refund, and once we accept it, the refund terms written for your case apply. Third parties make the final removal decision, and we don’t accept every case.

Before any paid work, we check which rule or option could apply — such as eSafety reporting, a platform policy, copyright, privacy, or search de-listing — and write down what is included, what is limited, and what we can't take on. The details for your case stay in your private case file. We're a removal agency, not a law firm.

We keep the records from your case. If a matching copy appears later, a new review can start from what we already know. Whether follow-up on re-uploads is included depends on your written service agreement; a re-post by someone else after a completed removal is treated as a new item.

Yes. A short private summary is enough for us to check whether we can help. Don’t send intimate images or videos. If we need anything else before paid work, we ask only for what is safe to share.

Yes, it can start without that. Review can start from the public record itself, not from unmasking the poster. If you separately want to pursue the person responsible, the private evidence trail can support that discussion.

If a site ignores requests, we look at the remaining options — such as search delisting, follow-up checks, or telling you when a lawyer is the better route — and label each one separately, so a limited result is never presented as a removal. The details for your case stay in your private case file.

It’s a fair fear, and discretion is built into the service. Work moves through quiet, documented channels, not public statements or attention-grabbing threats. Nothing about our process is designed to draw attention to you.

Yes, and we’ll tell you before authorisation. Truthful reporting by established news outlets, official court records, and some opinion content may not qualify for removal. For those, we’re honest about the alternatives and never present a limited result (such as search-only) as a removal.