Public terms. Client record sealed.

AboutUsAgency Inc., 169 Madison Ave STE 38501, New York, NY 10016. We are a content-removal and reputation agency — not a law firm, and nothing here or on the rate card is legal advice. Questions: intake@aboutusagency.com.

The rate card carries only standard, well-bounded work where a flat price is honest: narrow, reviewable work with a written boundary before AboutUs accepts the matter. That’s it.

Anything broader or less certain — sensitive exposure, mixed scope, anything involving a minor, or news and court records — does not enter public authorization. The review gate moves it to a client-record check or a live consultation instead, so you’re never paying a flat fee for an uncertain outcome.

We review every authorized order within 48 hours. If it's outside the rate-card scope, something we've determined we can't remove, or otherwise a case we can't accept, you're refunded in full before any work begins — or, if you prefer, we move you to a client-record consultation. We only put a case under the results-based refund once we've accepted it.

In other words: paying is not the same as us accepting the case. We look first. If it isn’t something this rate card should cover, you get your money back before AboutUs work starts — or we keep it in client-record consultation only if you ask.

Once we accept your order, each SKU is measured against one written closeout label. If that label is not verified within the stated window, you get your money back to your original payment method — in full for single-item SKUs, or pro-rata per unverified reviewed URL where a SKU is priced per URL. We issue the refund within 5 business days; depending on your bank it can take a few more days to appear. Each SKU’s exact terms are below.

Aggregate outcomes across eligible cases; individual results vary per your written service agreement.

A refund promise with no limits isn’t honest — it’s a claim we couldn’t keep. The limits are disclosed here as the buyer boundary, not as an after-the-fact sales trick.

• –Re-posts by a third party after a successful removal are new items — they don't reopen a completed order. (Ongoing re-posts are what Reputation Continuity is for.)
• –Inaccurate or invalid information you provide — wrong URLs, false details — means we acted on what you gave us, so the refund doesn't apply to that item.
• –Anything we tell you is unremovable before we accept your order isn't covered — we refund those up front rather than take them on at all.
• –Items already removed by the time we begin are refunded, not charged.

Reputation Continuity is a monthly subscription ($125 per keyword, per month, 3-keyword minimum). It is continuity coverage: keyword monitoring, monthly reporting, and alerts. It is not a removal promise; reviewable items identified through it are bounded separately as their own SKU or client-record matter.

You’re billed on your signup date for the keyword count you choose, and again on that date each month until you cancel. Before each renewal we email you a reminder with the date and amount. You can cancel anytime — we email you a secure link to your billing portal — billing stops from the next cycle and continuity keeps running through the period you’ve already paid for. You only ever pay for the month ahead, so there’s nothing to refund on cancellation.

We work from a minimal private summary. You may also provide supporting documents — a redacted proof of identity, business registration, covered screenshots, or court records — through the public non-intimate intake or, after payment, the receipt-gated private case room. They go to private, access-controlled storage only the authorized team can open, and are automatically deleted no later than 120 days after receipt, sooner on request (see our privacy policy). The intimate or sexual original stays on your own device and out of our forms, storage, email, chat, or card authorization. If you choose AboutUs local fingerprinting, your browser sends only the mathematical fingerprint value, media type, and byte size; it does not send the file, filename, or preview. A separate third-party hash tool receives its own hash under its terms, and AboutUs stores only a client-supplied case number when you link one. Give us accurate private context — the refund is measured against what you tell us, and wrong or invalid information voids it for the affected item (see section 05). Your case is handled confidentially and never re-exposed in our process.

Payments are processed by Stripe. Your card details go straight to Stripe and never touch our servers. Prices are in U.S. dollars. The amount you pay is set by us on the server from the rate card. We do not collect card details, private-account payments, or open-ended off-file fees.

This service is for adults (18+) only. We work with adults (18+) only. If intimate images of someone under 18 are involved, report it immediately to the NCMEC CyberTipline at report.cybertip.org, use NCMEC's Take It Down at takeitdown.ncmec.org, and contact local law enforcement. Do not send the content to anyone — including us. We never accept payment for anything involving a minor — it is never a commercial matter here or anywhere.

We update these terms when our practices change and revise the date above; material changes are noted prominently. The terms in force are the ones posted here at the time of your authorization. Questions or refund requests: intake@aboutusagency.com · AboutUsAgency Inc..

THIS PAGE IS OUR ENGAGEMENT TERMS, NOT LEGAL ADVICE.