What you pay for, and how refunds work.
These terms cover the fixed-price rate card and the private-case options in section 04B. They explain when you pay, how we review an order, what counts as done, how refunds work, and how to cancel a subscription. Your own case details stay in your private case file, not on this page.
Scope
Work is written down.
What is included, what is excluded, and where the work stops are written down before work starts.
Acceptance
Paying is not acceptance.
When you pay for a rate-card item, your card is charged at checkout and we review the order within 48 hours. If it is the wrong fit, the payment is refunded before work begins.
Payment
Stripe processes payments.
Card details go to Stripe, not to our servers. We never ask you to pay a private account or the person pressuring you.
Safety
Sensitive cases get a person’s review.
For intimate images, deepfakes, and sextortion, you see the price in writing before you pay. A person reviews every paid case within 48 hours, and if we can’t take it you’re refunded in full. Anything involving a minor is never a paid matter.
What you can check
Everything important is in writing.
These terms are not fine print under a payment button. They put the scope, payment, evidence, safety, and refund rules in one place before work starts. Your own case details stay in your private case file.
Paying opens a review.
When you pay, a person reviews your order. If it is the wrong fit, you are refunded before work starts.
The result label is named.
What we will work on, what a limited result (such as search-only) means, official options, and where work stops are kept separate before we accept.
You start with very little.
A link and a little context are enough for the first check. Keep sensitive material out.
How it ends is written down.
What is included, how refunds work, how to cancel, and safety referrals are all visible without exposing your sensitive files.
Rate card
Fixed prices only where the work is narrow enough to price honestly.
See prices →APrivacy
Links, not files, and everything we keep has a deletion date.
Read privacy →PAYCheck us before you pay
Stripe handles card data; AboutUs never asks for payment through a private channel.
How payment works →Sensitive cases
Sensitive matters are handled privately, with the price in writing before you pay. A person reviews every paid case within 48 hours; if we can’t take it, you’re refunded in full.
Request a private review →Choose your situation →Before you pay
What these terms decide.
These public terms say when you are charged, when AboutUs work can start, when a case needs more than the rate card, and what you can check later.
Paying starts a review.
When you pay for a rate-card item, your card is charged at checkout and we review the order within 48 hours. AboutUs work starts only after the scope, the expected result, and how refunds work are written down.
Your scope is written down.
What is included, what a limited result (such as search-only) means, where the work stops, and what we refer to official options are kept separate before work starts.
Stripe processes payments.
Card details go to Stripe. AboutUs never asks for wire transfers, payment to a private account, money for the person threatening you, or fees outside your written scope.
A wrong fit leaves cleanly.
If we decline a matter, it involves a minor, or it needs more care than the rate card allows, it moves to a refund, a private case review, or official reporting options.
What stays private
This page sets the rules, not your case.
What you pay for lives in your private case file once we review your order: your written scope and your receipt. This page explains the rules; it does not publish anyone's case.
PUBLIC
Rules only.
This page shows how payment works, the safety limits, how refunds work, and where work stops.
PRIVATE
Your details stay private.
How your case is handled, and its result labels, are kept in your private case file.
YOU
You get a receipt.
You receive the written result label and a record of what was done. The site never publishes your case.
FIT
No blank check.
AboutUs only sells work it can accept, name, and check under written terms.
Where things are written
Nothing left vague.
These public terms set the rules. Your case details belong in your private case file once we accept the order, and your receipt shows what happened.
Public terms
Explain when you pay, how we review an order, how refunds work, the safety limits, and how payment is processed, without showing anyone's case.
Your case file
Holds your written scope, our private answer, and the final result.
Your receipt
Shows you what was accepted, declined, refunded, or closed, without making your case public.
How an order moves
No blank check, nothing left vague.
Every order is in one clear state: paid and under review, accepted with a written scope, refunded, or a monitoring subscription. The details of your case are handled only after that state is written in your private case file.
Payment received
48-hour review first — if we can't accept it, you're refunded before any work begins.
Scope accepted
Your written scope, the expected result, and how refunds work are written down before work starts.
Wrong fit
Excluded, out-of-scope, minor-involved, or otherwise declined matters are refunded before any AboutUs work starts.
Subscription
Reputation Continuity sends reports and alerts. Anything it finds that needs removal work is priced separately, as its own rate-card item or private case.
Written scope
What must be written down before work starts.
- SCOPE
- What AboutUs accepts, and what stays outside the work.
- CASE FILE
- Our private answer stays in your private case file.
- RECEIPT
- Your receipt names the written result without publishing your details.
- LIMITS
- Refund exceptions, where work stops, and safety referrals are visible before work starts.
Who you're contracting with
AboutUsAgency, Inc., 169 Madison Ave STE 38501, New York, NY 10016. We are a content-removal and reputation agency — not a law firm, and nothing here or on the rate card is legal advice. Questions: support@aboutusagency.com.
What the fixed-price rate card is for
The rate card carries only standard, clearly defined work where a flat price is honest: one narrow item, with its scope written down when AboutUs accepts the order. That’s it.
Anything broader or less certain — sensitive exposure, mixed scope, anything involving a minor, or news and court records — can not be paid for on the rate card. The eligibility check sends it to a private case review or a conversation with our team instead, so you’re never paying a flat fee for an uncertain outcome.
The 48-hour acceptance review
We review every paid order within 48 hours. If it's outside the rate-card scope, something we've determined we can't remove, or otherwise a case we can't accept, you're refunded in full before any work begins — or, if you prefer, we move you to a private consultation. We only put a case under the results-based refund once we've accepted it.
In other words: paying is not the same as us accepting the case. We look first. If it isn’t something this rate card should cover, you get your money back before AboutUs work starts — or, only if you ask, we move it to a private consultation instead.
Refunds on rate-card removal items
This section covers the rate-card removal items listed below. It does not cover the $149 Digital Exposure Diagnostic (its own terms are at the end of this section), Reputation Continuity (section 06), or private-case work (section 04B), which has its own refund rule.
Once we accept your order, each item is measured against one written outcome label. If that label is not verified within the stated window, you get your money back to your original payment method — in full for single-item SKUs, or pro-rata per unverified reviewed URL where a SKU is priced per URL. We issue the refund within 5 business days; depending on your bank it can take a few more days to appear. Each item’s exact terms are below. One item works differently: for Search & Review Cleanup, what counts as done is a written result receipt, so its refund depends on that receipt, not on whether the item comes down.
What the result labels mean
- Request submitted
- We sent a notice or report. That is activity, not a result — nothing has changed yet, and it is never reported as a removal or a delisting.
- Source removed
- The “resolved” label. The accepted page, post, or copy is no longer available where it was published.
- Search delisted
- The “fallback exposure” label. A search engine no longer shows the result; the page itself may still be online.
- Unresolved
- The item is still available, or the change cannot be verified yet.
Hosts, platforms, and search engines make the final decision.
SKU 01 · Search & Review Cleanup
Counts as done: The reviewed item closes with a written receipt that separates resolved work (source removed) from fallback work (search delisted). Delivering that receipt is what counts as done for this item; it is not measured against removal.
Once we accept your order, if the written outcome above is not verified within 30 days, we issue a full refund to your original payment method within 5 business days; depending on your bank it can take a few more days to appear.
SKU 02 · Single Post / Article Removal
Counts as done: Resolved label (source removed) verified for the accepted post or article.
Once we accept your order, if the written outcome above is not verified within 30 days, we issue a full refund to your original payment method within 5 business days; depending on your bank it can take a few more days to appear.
SKU 03 · Single Provider Cluster
Counts as done: Each accepted URL has a verified resolved label (source removed), or is refunded pro-rata if that label is not verified within the window.
Once we accept your order, any accepted URL without a verified resolved label within 30 days is refunded its even share of what you paid (price ÷ accepted URLs). We issue it to your original payment method within 5 business days; depending on your bank it can take a few more days to appear.
SKU 04 · Search Delisting Review
Counts as done: Fallback exposure label (search delisted) verified for the accepted URL on the named search engines.
Once we accept your order, if the written fallback outcome above is not verified within 45 days, we issue a full refund to your original payment method within 5 business days; depending on your bank it can take a few more days to appear. Fallback exposure work does not change the original page.
SKU 06 · Mugshot / Record Removal
Counts as done: Resolved label (source removed) verified for the accepted mugshot or record listing.
Once we accept your order, if the written outcome above is not verified within 30 days, we issue a full refund to your original payment method within 5 business days; depending on your bank it can take a few more days to appear.
SKU 07 · Personal Info Removal
Counts as done: Resolved label (source removed) verified for the accepted URL containing exposed personal information.
Once we accept your order, if the written outcome above is not verified within 30 days, we issue a full refund to your original payment method within 5 business days; depending on your bank it can take a few more days to appear.
SKU 08 · YouTube Video Review
Counts as done: Resolved label verified for the accepted video, or for the accepted limited portion when the provider narrows the action.
Once we accept your order, if the written outcome above is not verified within 30 days, we issue a full refund to your original payment method within 5 business days; depending on your bank it can take a few more days to appear.
Outcomes vary. Third parties make the final decision, and your written scope defines what counts as done and how refunds work.
SKU 00 · Digital Exposure Diagnostic
The Digital Exposure Diagnostic is a one-time paid report ($149), not removal work — so it is not measured against a removal label.
A one-time $149 report. After you authorize, we confirm the identifiers to search with you; the report follows within two business days of that confirmation. Fully refundable any time before we start preparing it — including if we decide we can't accept the request. Once the written report is delivered it is complete: it is not measured against any removal outcome, and it does not automatically credit toward later work.
Private-case work
Private-case work covers intimate-image, deepfake, and sextortion matters. We tell you the work and the one-time price in writing (in chat or by email) before you pay. You pay through Stripe. A person reviews your case within 48 hours of payment; if we can’t take it, you’re refunded in full. Once we accept it, your case room sets out the work, limits, and next steps. Anything involving someone under 18 is never a paid matter.
Private Case Activation · $495 USD
A written case decision and a checklist of immediate steps. Not removal work; any removal scope is priced separately.
Sextortion Rapid Response · $1,500 USD
Response to a threat to post: reports on the account threatening you, help with the reports that have to come from your phone, and checks of Google, Bing and the public places they named on set days for 30 days. If you still have the images on your own device, we also help you use StopNCII's free hash tool.
NCII Removal · $2,750 USD
Removal work on intimate images already posted: a removal request on every copy we can find, with the site, its host, Google and Bing, and follow-up on each one for 30 days, with a written record of what came down.
Managed Protection (6 months) · $9,500 USD
The NCII Removal work plus six months of searching your names and handles for new copies and filing on each one we find, with a written report every month. Leak forums and file hosts are checked by hand once a week.
The 30 days of Sextortion Rapid Response and NCII Removal, and the six months of Managed Protection, start when we’ve accepted your case and your authorization letter is signed.
Refunds. If we can’t take your case after reviewing it, you’re refunded in full to your original payment method before any work begins. That includes Private Case Activation. After we accept your case, you can still cancel for a full refund until work starts: that is when we file the first report or request for you, or, for Private Case Activation, when we start checking your links. Once work has started the payment isn’t refunded, because filed work can’t be undone. The results-based refund in section 04 covers rate-card removal items only; it does not automatically apply to these options.
Individually quoted work, including creator and agency engagements, follows the refund terms in its written quote.
Private Client Protection (annual retainer, U.S.) is sold only through a written proposal. The named perimeter, price, billing schedule, and refund and cancellation terms are written into the proposal you accept before any payment. About the retainer.
The honest exceptions
A refund promise with no limits isn’t honest — it’s a claim we couldn’t keep. The limits are set out here in advance, not sprung on you afterwards.
- Re-posts by a third party after a successful removal are new items — they don't reopen a completed order. (Ongoing re-posts are what Reputation Continuity is for.)
- Inaccurate or invalid information you provide — wrong URLs, false details — means we acted on what you gave us, so the refund doesn't apply to that item.
- If we find before acceptance that an item cannot be removed, we decline it and refund it in full instead of taking it on.
- Items already removed by the time we begin are refunded in full.
Subscriptions — Reputation Continuity
Reputation Continuity is a monthly subscription ($125 per keyword, per month, 3-keyword minimum). It is monitoring: keyword checks, monthly reporting, and alerts. It is not a removal promise; any item it finds that needs removal work is priced separately, as its own rate-card item or private case.
You’re billed on your signup date for the keyword count you choose, and again on that date each month until you cancel. Before each renewal we email you a reminder with the date and amount. You can cancel anytime — we email you a secure link to your billing portal — billing stops from the next cycle and monitoring keeps running through the period you’ve already paid for. You only ever pay for the month ahead, so there’s nothing to refund on cancellation.
MANAGE YOUR SUBSCRIPTION
Cancel, switch payment method, or get an invoice. Enter the email you signed up with and we’ll email you a secure link to your billing portal — it is sent to that inbox and stays valid for a limited time. Billing stops from the next cycle; monitoring keeps running through the period you’ve paid for.
Prefer not to wait? Email support@aboutusagency.com and we can help cancel it without the portal.
What we need from you — and confidentiality
We work from a minimal private summary and the public links (web addresses) or account names you send us. Where we need to confirm who you are or that you authorize us, we do it in your private case portal after payment; we do not accept documents or files. Documents added before we stopped accepting them stay in private, access-controlled storage only the authorized team can open, and are automatically deleted no later than 120 days after receipt, sooner on request (see our privacy policy). The intimate or sexual original stays on your own device and out of our forms, storage, email, chat, or payment. If you choose AboutUs local fingerprinting, your browser sends only the mathematical fingerprint value, media type, and byte size; it does not send the file, filename, or preview. A separate third-party hash tool receives its own hash under its terms, and AboutUs stores only a client-supplied case number when you link one. Give us accurate private context — the refund is measured against what you tell us, and wrong or invalid information voids it for the affected item (see section 05). Your case is handled confidentially and never re-exposed in our process.
Payments
Payments are processed by Stripe. Your card details go straight to Stripe and never touch our servers. Prices are in U.S. dollars. The amount you pay is set by us on the server from our published prices or your written quote. We do not collect card details, private-account payments, or open-ended fees outside your written scope.
Adults only; minors
This service is for adults (18+) only. We work with adults (18+) only. If intimate images of someone under 18 are involved, report it immediately to the NCMEC CyberTipline at report.cybertip.org, use NCMEC's Take It Down at takeitdown.ncmec.org, and contact local law enforcement. Do not send the content to anyone — including us. We never accept payment for anything involving a minor — it is never a commercial matter here or anywhere.
Changes & contact
We update these terms when our practices change and revise the date and version number above; material changes are noted prominently. The terms in force are the ones posted here at the time you pay. When you pay by card on this site, you first tick a box to agree to these terms. When we send you a secure checkout in chat or by email, the checkout page states that paying means you agree to these terms. Either way, the version number above is saved with your payment record. Questions or refund requests: support@aboutusagency.com · AboutUsAgency, Inc..
THIS PAGE IS OUR ENGAGEMENT TERMS, NOT LEGAL ADVICE.