Every copy we find, filed. Every step, in writing.

Yes. A short private summary is enough to start; do not send intimate images or videos. Case details stay in your private case file, not on public pages. Our privacy policy explains how we handle and retain information.

Published prices start at $1,250 USD for a fixed-scope rate-card item; for private cases, Sextortion Rapid Response is $1,500 USD and NCII Removal is $2,750 USD. When you pay depends on the path: for intimate-image, sextortion, and other private cases, you see the price in writing before you pay, a person reviews your case within 48 hours of payment, and if we can’t take it you’re refunded in full; rate-card items are paid when you order, then get a 48-hour acceptance review before any work starts, and anything we can’t accept is refunded in full. Every price, with what it includes and its refund terms, is on the pricing page. Our one annual retainer, Private Client Protection, is agreed in writing and is not sold for an active crisis.

Every price, with what it includes

No. You pay before paid work starts, and the refund terms depend on what you buy. For most removal items on our rate card, each accepted item has a written outcome; if that outcome is not verified within the stated window, you are refunded — in full for a single item, or for each unverified URL where the item is priced per URL (see Terms, section 04). Search & Review Cleanup works differently: what counts as done is a written result receipt, so its refund is not tied to whether the item comes down. The $149 Exposure Diagnostic and the $495 Private Case Activation are written deliverables, not removal work, so they are not refunded based on removal results. For private-case work, Private Case Activation included, a person reviews your case within 48 hours of payment; if we can’t take it, you’re refunded in full, and after we accept it, refunds follow section 04B of our terms. Third parties make the final removal decision, and we don’t accept every case.

We work with adults (18+) only. If intimate images of someone under 18 are involved, report it immediately to the NCMEC CyberTipline at report.cybertip.org, use NCMEC's Take It Down at takeitdown.ncmec.org, and contact local law enforcement. Do not send the content to anyone — including us.

Timing depends on the site, the evidence, and whether a request is valid and complete. Under the TAKE IT DOWN Act, a covered platform must remove a qualifying non-consensual intimate image within 48 hours after a valid request from the person shown or someone authorized to act for them, and make reasonable efforts to remove known identical copies. That is the platform's legal duty, not an AboutUs turnaround. Other cases have different timelines.

We keep the records from your case. In image removal, a copy we reported that comes back during your 30 days is reported again at no extra cost, and Managed Protection does the same for six months. After that, a re-post is a new item, and a new review starts from what we already know.

Yes, it can start without that. Review can start from the public record itself, not from unmasking the poster. If you separately want to pursue the person responsible, the private evidence trail can support that discussion.

If a site ignores requests, we look at the remaining options — such as search delisting, follow-up checks, or telling you when a lawyer is the better route — and label each one separately, so a limited result is never presented as a removal. The details for your case stay in your private case file.

It’s a fair fear, and discretion is built into the service. Work moves through quiet, documented channels, not public statements or attention-grabbing threats. Nothing about our process is designed to draw attention to you.

Yes, and we’ll tell you before authorization. Truthful reporting by established news outlets, public court records, and some opinion content may not qualify for removal. For those, we’re honest about the alternatives and never present a limited result (such as search-only) as a removal.

No. Many matters can be reviewed through provider or statutory standards that don’t require litigation. We’re a removal agency, not a law firm. When a case does call for court orders or counsel, we say so, and we coordinate with your lawyer if you have one.

No. AboutUs is a private company. Not a government agency, not law enforcement, not a law firm, and not affiliated with the police, the FBI, Google, Meta or any app. Police and the FBI take reports and investigate. We encourage you to report, and we never tell anyone not to.