Accessibility statement
Accessibility
We want everyone who needs this site to be able to use it, including people who use a screen reader, a keyboard, screen magnification, or voice control. This page says what we aim for, how we check, where we still fall short, and how to tell us about a barrier.
Last reviewed
What we aim for
WCAG 2.2, level AA.
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 (opens in a new tab) at level AA on the public pages of aboutusagency.com. That is a target we test against, not a certificate. No outside auditor has reviewed the site yet, and we know of the limits listed below.
What is built in
What the pages already do.
Keyboard
A skip link and visible focus.
Every page starts with a link that skips to the main content, and links, buttons, and form fields show a visible outline when they have keyboard focus.
Contrast
Text colors that were measured.
The text colors on our dark pages were measured against their backgrounds to meet the WCAG AA contrast minimums.
Motion
Less motion when you ask for it.
If your device is set to reduce motion, the page animations switch off.
Forms
Labeled fields, links only.
Form fields have labels. Our forms ask for a short description and links, never a file upload.
How we check
Automated checks, and what they miss.
A script we run against the site checks each page for images without a text alternative, buttons and links without a name, form fields without a label, a missing page language, a missing skip link, and duplicate IDs.
Tests that run on every change to the site’s code hold some rules in place, such as the contrast of form fields and the reduced-motion settings.
Automated checks find only part of what matters. We have not yet had a full audit by an outside accessibility specialist, or tested every page with every screen reader. This page will say when that changes.
Known limits
Where we still fall short.
- The chat window
- The chat window is run by a third party, Crisp. We do not control its code, and we have not fully tested it with screen readers. You never need it to reach us: email support@aboutusagency.com or use the free question form instead.
- The payment page
- Card payments happen on Stripe's own page (checkout.stripe.com), which we do not control. If it gives you trouble, email us before you pay and tell us what happened.
- Illustrative screens
- Some pages show labeled, illustrative pictures of our case room and forms. They are examples, not working screens. If one is hard to follow, ask us and we will explain it by email.
- Our other markets
- The Canada, United Kingdom, and Australia pages (/ca, /uk, /au) still use an older design, and our checks do not cover them yet.
- PDF documents
- The letter of authorization you sign is a PDF. If it does not work with your screen reader, ask for another format (below).
Other formats
Our documents, in a format that works for you.
If you need our Terms, our Privacy Policy, or your letter of authorization in another format, such as plain text in an email or a larger-print PDF, email support@aboutusagency.com and tell us which document and which format.
Report a barrier
Tell us what got in your way.
Email support@aboutusagency.com. It helps to include the page address, what you were trying to do, and the device, browser, and assistive technology you use, if you are comfortable sharing that.
You do not need to tell us why you were on the page or anything about your situation. Please don’t send intimate images or other sensitive files.